After working for Stafford Automotive Group as an automotive technician for the last four years, Chico was promoted to the position of service manager. He now oversees the work of the other automotive technicians and shop attendants, is responsible for training them, and manages the parts inventory. Chico would be considered a(n) _______ manager.A. top B. non-supervisory C. executive D. middle E. first-line
E. first-line
D. middle manager.
Chico’s role as a service manager indicates that he is responsible for managing and overseeing the work of other employees within the organization. Middle managers like Chico typically have a role that involves both supervising others and being managed by higher-level executives. In this case, Chico is responsible for the performance and development of the automotive technicians and shop attendants, as well as maintaining the inventory of parts. These responsibilities are characteristic of a middle manager, who typically operates within a specific unit or department of an organization, such as a service or production department.
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