The Importance of Core Activities in the Value Chain Model | Understanding the Role of Customer Service

In the value chain​ model, all of the following are considered core activities EXCEPT​ __________.A. inbound logisticsB. customer serviceC. procurementD. operations and manufacturingE. outbound logistics

The correct answer is B

The correct answer is B. customer service.

In the value chain model, core activities refer to the primary activities that are directly involved in adding value to a product or service. These activities are essential for the creation, production, and delivery of the final product to the customers. The core activities in the value chain model include:

A. Inbound logistics: This refers to the activities involved in receiving, storing, and distributing the inputs or raw materials required for production. It encompasses tasks such as inventory management, transportation, and storage of materials.

C. Procurement: Procurement involves the process of sourcing and acquiring the necessary resources, materials, and services needed to support the production activities. It includes tasks such as vendor selection, negotiation, and contract management.

D. Operations and manufacturing: This includes the actual transformation of inputs into finished goods or services. It comprises activities such as production planning, assembly, testing, quality control, and manufacturing operations.

E. Outbound logistics: Outbound logistics involves the activities related to the distribution, storage, and delivery of the finished goods to the customers. It encompasses tasks such as order processing, warehousing, transportation, and delivery.

Among these core activities, customer service is not directly involved in adding value to the product itself. However, it plays a crucial role in maintaining customer satisfaction, addressing customer concerns, and resolving any issues that may arise after the sale. While customer service is an essential part of a business, it is generally considered a support or secondary activity rather than a core activity in the value chain model.

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