According to the steps in the control process, if performance varies each year against standards, managers should ____________A. perform a strategic review B. adjust performance or standards C. measure performance against standards D. continue current activities E. establish standards
B. adjust performance or standards
The correct answer is B. adjust performance or standards.
In the control process, managers set performance standards and measure actual performance against those standards to identify any variances. If there are variances, the next step is to take corrective action. Adjusting performance or standards is one of the corrective actions that can be taken to ensure that the organization is on track towards its goals. It may involve changing work procedures, training employees, providing additional resources, or revising the standards themselves. By taking this step, the manager can ensure that the organization is continually improving and taking steps to achieve its goals.
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