Orchid Spa has spent the last year focusing on reducing absenteeism and turnover. It is critical to the business that clients are able to see the same massage therapist or skin specialist every time they come. Which of the following strategies do you think the Orchid Spa managers should try?A) Have prospective employees take an intelligence test.B) Limit the number of employees that each supervisor has.C) Offer employee benefits, such as flexible work hours.D) Wait to provide onboarding until the employee has stayed two months.
C) Offer employee benefits, such as flexible work hours.
Option C, offering employee benefits such as flexible work hours, would be the best strategy for Orchid Spa to reduce absenteeism and turnover while maintaining consistency in personnel for clients. Here’s why:
Limiting the number of employees each supervisor has (Option B) is unlikely to have a significant impact on absenteeism and turnover, as the problems may not be related to supervisor workload. Additionally, this strategy could limit the potential for growth and development of the employees.
Having prospective employees take an intelligence test (Option A) would not be an appropriate strategy. Intelligence tests have biases and limitations, and it is not clear how well they would predict an employee’s ability to stay on the job.
Waiting to provide onboarding until the employee has stayed for two months (Option D) is not a good strategy as it may not address the underlying problems that are causing absenteeism and turnover. Providing onboarding earlier may actually help new employees feel more comfortable and connected to the organization, which can increase their likelihood of staying in the job.
Offering employee benefits such as flexible work hours (Option C) is a proven strategy for reducing absenteeism and turnover. When employees have more control over their work schedules, they can better balance their work and personal lives, reducing stress and increasing job satisfaction. This, in turn, can lead to higher levels of employee commitment to the organization, lengthening their tenure. By retaining experienced personnel, Orchid Spa can also provide consistent service to their clients.
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