Christina is the supervisor of customer service and she directly oversees the work of four customer service specialists. Christina would be categorized as a(n) _______ manager. A. first-line B. non-supervisory C. top D. executive E. middle
A. first-line
A. First-line manager.
First-line managers are responsible for overseeing the work of non-managerial employees and are at the bottom of the management hierarchy. In this case, Christina is directly overseeing the work of customer service specialists, who are non-managerial employees. Therefore, Christina is a first-line manager.
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