A brand new client arrives at your salon for a facial, and you notice she has an inflamed red rash on her chin that she says is “nothing.” What should you do?A) Perform a facial on the client as scheduled, going easy on the chin areaB) Search online to see if you can identify whether the rash is contagiousC) Tell her kindly that you cannot perform a facial without a note from her doctor permitting the service
C) Tell her kindly that you cannot perform a facial without a note from her doctor permitting the service
C) Tell her kindly that you cannot perform a facial without a note from her doctor permitting the service.
As a professional esthetician, it is crucial to prioritize the safety and well-being of clients. In this scenario, it is important to understand that a red, inflamed rash can potentially be contagious and indicative of an underlying condition. Even if the client insists that it is “nothing,” it is still important to err on the side of caution to protect both the client and the reputation of the salon.
Performing a facial on the client as scheduled could potentially aggravate the rash or spread the condition, which can exacerbate the issue and potentially cause harm to the client. Although searching online to identify the rash could provide some insight, it is not a thorough or reliable source of information compared to a professional medical diagnosis from a doctor.
Therefore, it is recommended to kindly inform the client that you cannot perform a facial without a note from her doctor permitting the service. This approach demonstrates care and concern for the client’s health and is a proactive way to maintain the integrity of the salon’s services.
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